To help our faculty clients better understand AIT's services and the time frames for delivering them, in February 2001 we created a service level agreement or SLA:
| FACILITY/SERVICE | CONTACT/LOCATION/URL | NOTES | TIME FRAME |
| FACULTY TRAINING & DEVELOPMENT LAB |
http://ait.brooklyn.cuny.edu/ 718-951-4634 Room 382 Library |
||
| Faculty training: One-on-one |
Faculty Training & Development Lab | Drop-in or by appointment (An appointment is required for a meeting with a member of the professional staff.) | M-Th 9-6; F 9-1 An appointment will be scheduled within 48 hours of your call. |
| Faculty training: Workshop series |
Faculty Training & Development Lab | Registration required; online registration available | According to each semester's schedule |
| Faculty training: Blackboard 5.0 workshops |
Faculty Training & Development Lab | Blackboard is an electronic learning platform that makes it easy for faculty to develop & manage course sites which include multimedia; grade book management; online communication; examinations & much more. Registration required; online registration available | According to each semester's schedule |
| Faculty training: Web survey & forms workshops | Faculty Training & Development Lab | Registration required; online registration available | According to each semester's schedule |
| Faculty training: Customized workshops | Faculty Training & Development Lab | Workshops can be planned to accommodate any number of attendees, on any academic information technologies topic. | M-Th 9-6; F 9-1 An appointment to discuss your needs will be scheduled within 48 hours of your call. |
| Web site & course site development: Blackboard 5.0 | Faculty Training & Development Lab | Blackboard is an electronic learning platform that makes it easy for faculty to develop & manage course sites which include multimedia; grade book management; online communication; examinations & much more. | An appointment to discuss your needs will be scheduled within 48 hours of your call. |
| Web site & course site development: Other | Faculty Training & Development Lab | An appointment to discuss your needs will be scheduled within 48 hours of your call. | |
| Equipment access & training | Faculty Training & Development Lab | Drop-in or by appointment (An appointment for training is recommended, to ensure that an appropriate staff member is present.) The AIT Web site lists the Lab's equipment | M-Th 9-6; F 9-1 An appointment will be scheduled within 48 hours of your call. |
| Software access & training | Faculty Training & Development Lab | Drop-in or by appointment (An appointment for training is recommended, to ensure that an appropriate staff member is present.) The AIT Web site lists the Lab's software. | M-Th 9-6; F 9-1 An appointment will be scheduled within 48 hours of your call. |
| Educational software support | Faculty Training & Development Lab | Assistance with College-supported software is provided on a drop-in basis, by telephone, or in faculty offices. | M-Th 9-6; F 9-1 If an appointment in your office is required, one will be scheduled within 48 hours of your call. |
| Internet/World Wide Web access & training | Faculty Training & Development Lab | Drop-in; an appointment for training is recommended. | M-Th 9-6; F 9-1 |
| Software distribution | Faculty Training & Development Lab | The Faculty Lab distributes freeware, shareware, & a small number of licensed software products. | M-Th 9-6; F 9-1 Requested software will be provided within 48 hours. |
| Advice about software & hardware selection/purchase | Faculty Training & Development Lab | Faculty Lab staff will advise on the selection/purchase of software & hardware for personal or professional use. | M-Th 9-6; F 9-1 An appointment will be scheduled within 48 hours of your call. |
| Faculty Training & Development Lab 718-951-4634 Windows - Room 383 Library Macintosh - Room 384 Library http://ait.brooklyn.cuny.edu/ |
1 Windows & 1 Mac classroom. Reservations are required (availability can be viewed online); staff support is available. | M-Th 9-6; F 9-1 Multimedia classrooms are reserved on a first come/first served basis. | |
| |
http://ait.brooklyn.cuny.edu/librarycafe/ 718-951-4672 Whitehead Hall, ground floor |
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| Student training: Blackboard course site access & use | Library Cafe | Drop in. | M-Th 8-11:45; F 9-4:45; S-S 10-5:45 |
| Student training: Workshop series | Library Cafe | Drop in; no registration required. | According to each semester's schedule, posted on the Web |
| Equipment access & training (students) | Library Cafe | Drop in; sign up for a machine in 1-hour segments. | Training: M-Th 8-11:45; F 9-4:45; S-S 10-5:45 Access: 24/7 except holidays |
| Software access & training (students) | Library Cafe | Drop in; sign up for a machine in 1-hour segments. | Training: M-Th 8-11:45; F 9-4:45; S-S 10-5:45 Access: 24/7 except holidays |
| Internet/World Wide Web access & training | Library Café | Drop-in; sign up for a machine in 1-hour segments | Training: M-Th 8-11:45; F 9-4:45; S-S 10-5:45 Access: 24/7 except holidays |
| Electronic group study/meeting rooms (3) | Library Café | Drop in; sign up for a room in 1-hour segments | Training: M-Th 8-11:45; F 9-4:45; S-S 10-5:45 |
| Library Café http://library.brooklyn.cuny.edu/electronic_resources/ |
Drop in, sign up for a machine in 1-hour segments. | 24/7 | |
| Laptop configuration | Library Café | By appointment. | M-Th 8-11:45; F 9-4:45; S-S 10-5:45 An appointment will be scheduled within 48 hours of your call. |
| Scanning | Library Café | Drop in; limit of 5 images; products are jpgs. | M-Th 8-11:45; F 9-4:45; S-S 10-5:45; documents are available in 48 hours. |
| Document distribution | Library Café | Leave materials for students & Café staff will distribute them for you. | M-Th 8-11:45; F 9-4:45; S-S 10-5:45 |
| |
http://library.brooklyn.cuny.edu/ | ||
| Special services for faculty | http://library.brooklyn.cuny.edu/instruction/faculty.html | ||
| Research workshops for students | Library classrooms 120 & 123 Library http://library.brooklyn.cuny.edu/instruction/workshops.htm/ |
Registration recommended; online registration available; drop-ins welcome if space is available. | According to each semester's schedule |
| Customized workshops for students | Mariana Regalado, x5340 regalado@brooklyn.cuny.edu |
Workshops can be planned to accommodate any topic or group. | M-Th 9-6; F 9-1 An appointment to discuss your needs will be scheduled within 48 hours of your call. |
| Remote access to full-text electronic journals, books, & reference materials | http://library.brooklyn.cuny.edu/electronic_resources/remote.htm Mariana Regalado, x5340 |
Instructions for configuring your browser appear on the Library Web site. | 24/7 |
| Electronic journals | Library (all floors) http://library.brooklyn.cuny.edu/electronic_resources/ |
15,000-plus full-text electronic journals, newspapers, reference resources. Drop in & remote access. | Drop-in: M-Th 9-9; F 9-1; Sa-Su 10-6 Remote: 24/7 |
| PUBLICATIONS | |||
| Faculty Bulletin | Faculty Training & Development Lab http://ait.brooklyn.cuny.edu/ |
Semi-annual listing of all AIT/Library technology-related services & collections. | 24/7 |
| Faculty Guide to Computing | http://www.brooklyn.cuny.edu/bc/pubs/facguide/index.htm | Online guide to services provided by Academic Information Technologies & Information Technology Services | 24/7 |